Write less. Write faster. Write better.

I found this program very useful in my business emails, immediately useful and executable. The creator quickly goes through the basics and delves deeply into advanced topics that will benefit all of us.

— Stephen LaFata
Alethea Capital Management

You'll find the writing tools we teach easy to understand and easy to use. What our email tools and standards will mean for you:

• Efficiency. Learn to write less and write faster. Over the first year, the timesavings will be measured in weeks.
• Professionalism. Upgrade the image you project—even with routine messages.
• Clarity & impact. Make your emails easy to read and understand—even when your topic is complex—and learn how to earn rapid responses to your requests.

Try it out!

With our free course samples (at right), you can see for yourself what Email Excellence is like.

Two things to consider before you take a look:

• Your connection speed. Viewing our samples is a good way to test whether your connection speed is adequate. Many of our samples are quite large, so that if they're loading at a reasonable speed, you can be certain that your connection is adequate.
• Your software. Email Excellence relies on standard web technology — basically, your web browser and Adobe Flash. If you're not certain whether you have Flash on your computer, just go to our Flash Test page here; if it turns out you don't have Flash installed, you can download it further down the same page.

Next step Begin training now (credit card required). Print a course description. Contact us with any questions or concerns. Useful links Who we are. What they're saying about us. Frequently Asked Questions (FAQs). Free writing tools. Email samples and writing tools you can put to immediate use. Our Email Writing blog. This blog offers thoughtful approaches to common email challenges. Plus:  Free eLearning nuggets.

View samples of our program

To view an excerpt from our program right now, just click on any section title in bold.

Part 1: The Email Landscape

A survey of the common mishaps and misunderstandings that plague workplace email. Plus: A focus on the single most neglected aspect of the challenge—the reader. Sample excerpt:

Intro to the Series: An Example

Part 2: The Six Immutable Laws of Email

The underlying mechanics that determine the effectiveness of any given message. Sample excerpt:

The First Law: ORSON

Part 3: Clear Thinking

The three key decision points that require the writer's full attention—particularly when the situation is complex or sensitive. Plus: Preventing email mishaps that result from inattention or distraction. Sample excerpt:

Introduction to Part 3

Part 4: Effective Openings

Tools for handling the most critical stage of any message, the opening, and how to avoid the most common pitfalls. Sample excerpt:

The "Subject:" Line

Part 5: Spelling Out the Details

Tools for structuring the body of the message and crafting emails that are clear, easy to read, easy to digest, and easy to refer back to. Sample excerpts:

An Example of a Low-Impact Read

Headlines