The Email Excellence Series
I thought I knew how to organize e-mails well, but this really took me to the next level... The creator does a great job narrating and ensuring that the material is not patronizing. I will incorporate all of the Subject line recommendations.
— MBA student
The Wharton School
Email Excellence is an eLearning program just over two hours in length, and it's delivered in five bite-sized chunks that are engaging, hard-hitting, and practical.
- A focus on changing habits. The program raises employees' awareness of what they're already doing and how they're making decisions in email. Such awareness is the key to dislodging stubborn habits.
- Post-training reinforcement. Every participant receives our Email Excellence Tools & Guidelines job aid—an easy-to-use printed reminder of the writing tools and principles taught in the program.
- All the benefits of eLearning. No worries about scheduling or scrambling for a training room; employees don’t even have to leave their desks. What’s more, eLearning can be a more cost-effective solution than seminars or workshops.
NEXT: Contact us for a proposal or onsite demonstration.
View samples of our program
To view an excerpt from our program right now, just click on any section title in bold.
Part 1: The Email Landscape
A survey of the common mishaps and misunderstandings that plague workplace email. Plus: A focus on the single most neglected aspect of the challenge—the reader. Sample excerpt:
Intro to the Series: An Example
Part 2: The Six Immutable Laws of Email
The underlying mechanics that determine the effectiveness of any given message. Sample excerpt:
The First Law: ORSON
Part 3: Clear Thinking
The three key decision points that require the writer's full attention—particularly when the situation is complex or sensitive. Plus: Preventing email mishaps that result from inattention or distraction. Sample excerpt:
Introduction to Part 3
Part 4: Effective Openings
Tools for handling the most critical stage of any message, the opening, and how to avoid the most common pitfalls. Sample excerpt:
The "Subject:" Line
Part 5: Spelling Out the Details
Tools for structuring the body of the message and crafting emails that are clear, easy to read, easy to digest, and easy to refer back to. Sample excerpts:
An Example of a Low-Impact Read